Satisfaction

Apprenticeships and Work Based Learners - Satisfaction (2018-19 Year-End)

Stakeholder Satisfaction

Year end apprentice satisfaction (QDP services)

Bar chart showing year end apprentice satisfaction, based on QDP survey

We conduct surveys each year to understand learners’ satisfaction with their programme of study and the wider College. Their feedback informs subject performance reviews and quality improvement plans. The College employs an external agency, QDP, to conduct mid and end year surveys and to benchmark the results against other general further education colleges.

The results show that our overall learner satisfaction remains similar to last year and in keeping with other grade 2 or above colleges. Whilst many of the topics surveyed show results that are above the national comparator, there are some areas we would like to improve further. Particularly our arrangements for learner voice in our Apprenticeship provision.

FE Choices employer satisfaction

Bar chart showing year end apprentice satisfaction, based on FE choices

The chart shows the results of the externally conducted FE choices employer satisfaction survey for the last three years. Responses to the survey remain very positive, with an overall satisfaction rating of 8.55 for employers of apprentices and a rating of 9.6 for whether they would recommend the College. This remains one of the leading results nationally and evidences the work undertaken by the College to build relationships with the employers we serve and ensures that we provide high quality provision.

FE Choices have introduced a new set of learner survey questions for this year. So historical comparison is not possible. However high levels of satisfaction ratings can be seen across all questions.