Higher Skills Learners - Satisfaction (Updated In-Year)

Learner Satisfaction (2019-20 Induction)

The results show that learner satsification on all measures is above benchmark and all ratings are higher than in the academic year 2018/19 for this key client group.

Higher Skills Learners - Satisfaction (2017-18 Year-End)

Stakeholder Satisfaction

Year end learner satisfaction (QDP survey)

We conduct surveys each year to understand learners’ satisfaction with their programme of study and the wider college. Their feedback informs subject performance reviews and quality improvement plans.

The College employs an external agency, QDP, to conduct mid and end year surveys and to benchmark the results against 74 other general further education colleges.

The results show learner satisfaction on all measures remains strong, although some measures have dropped slightly compared to the previous year. Most notably, overall satisfaction has dropped slightly below the national comparator for high performing colleges. While performance is still strong, we will conduct focus groups with higher level learners to identify any further improvements we can make in 2019/20 that would improve satisfaction.

Ipsos MORI national learner survey

The above chart shows the results of the externally conducted national student survey for higher education learners. Whilst this survey is only completed by a sample of our higher level learners, it clearly shows exceptionally high levels of satisfaction with their provision. Our aim is to ensure all learners experience this same high level of satisfaction.