Higher Skills Learners - Satisfaction (2017-18 Year-End)
Year end learner satisfaction (QDP survey)
We conduct surveys each year to understand learners’ satisfaction
with their programme of study and the wider college. Their feedback
informs subject performance reviews and quality improvement plans.
The College employs an external agency, QDP, to conduct mid and
end year surveys and to benchmark the results against 74 other
general further education colleges.
The results show learner satisfaction on all measures remains strong,
although some measures have dropped slightly compared to the
previous year. Most notably, overall satisfaction has dropped slightly
below the national comparator for high performing colleges. While
performance is still strong, we will conduct focus groups with higher
level learners to identify any further improvements we can make in
2019/20 that would improve satisfaction.
Ipsos MORI national learner survey
The above chart shows the results of the externally conducted national student survey for higher education learners. Whilst this
survey is only completed by a sample of our higher level learners, it clearly shows exceptionally high levels of satisfaction with their
provision. Our aim is to ensure all learners experience this same high level of satisfaction.