Triple Re-accrediation for Dudley College

Dudley College is celebrating a trio of re-accreditations for its excellent levels of service to students and college customers. During July, the college was inspected by national organisations that specialise in the quality of service, performance and standards, and all three have awarded their stamp of approval.

The awards granted were the Investors in People (IiP), Matrix Standard and Customer Service Excellence, all three nationally recognised by the education sector and further afield.

Hilary Jakovlevs, Director of Standards and Performance at Dudley College said: "We are delighted to receive all three awards. Ultimately it demonstrates that our student and other college customers are receiving the best possible service from our staff, who in turn are able to deliver this excellent level of provision due to having management processes in place that focus on the best outcome for both current and potential customers.
"Receiving the news about the awards was a fabulous way to finish off the summer term, as both students and staff have worked hard in contributing to the overall success of Dudley College."
The re-accreditation of Investors in People, the UK's leading people management standard, was secured after their assessor spent time talking to staff and looking at how the college was managed. The staff interviewed made an excellent impression with feedback finding proficient processes in place for strategic planning, managing staff performance and assisting those looking for employment through the college's Skills Hub. Also commended was the college's structure and support in place to deliver excellent teaching.

The success continued when the Matrix Standard assessor visited the college, and at the end of the two-day visit, the organisation was awarded the Matrix Accreditation for advice and guidance services.

This unique 'badge' promotes the delivery of high quality information, advice and guidance and encourages staff delivering the service to attain professionally recognised qualifications. The Matrix assessor congratulated the advice and guidance staff on achieving the award as under a new, stricter framework, re-accreditation has seen many organisations struggle to obtain or retain this important quality mark.
The third and final award was the Customer Service Excellence standard, which tests those areas in an organisation that are important to customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude.
Customer Service Excellence certification was introduce by the Government as a way of gauging customer's service satisfaction. It supports their ambition for services, such as colleges, to be efficient, effective, excellent, equitable and empowering - with the customer at the heart of service.
After meeting staff and students the Customer Service Excellence assessor found the college fully compliant in all aspects. Also recommended was a grading of 'compliance plus' in two areas linked to the work the college undertakes with the hard to reach and disadvantaged, plus the provision of information available to meet customers needs and preferences.