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Customer First Award

Sep 15 2008

Left to right: Victor Reid, Director of Strategy at Dudley College, Rebecca Hughes Project Manager at Customer First, John Cunningham Partnership Manager at Learning and Skills Council, Dudley College Principal Lowell Williams and Caroline Dacres Project Manager at Customer First.Hot on the heels of its highly successful Ofsted Inspection, Dudley College is once again celebrating - this time its successful reaccreditation against the Customer First award and still being the only College in the West Midlands to hold this award.

Customer First is an independently assessed quality standard that benchmarks the quality and constancy of an organisation's commitment to providing the best possible customer service experience.  Achievement of the 32 quality indicators of the standard demonstrates a strong and public commitment to putting customers and their needs at the heart of what Dudley College stands for.

Rebecca Hughes - Business Development Consultant at Quantum Assessment Services said, "Dudley College and the Employer Services team have an impressive commitment to all of their customer groups and to the Putting the Customer First Standard. Their whole culture and ethos places customers, employers and student needs at the heart of what they do and how they provide the services they offer. The successful reaccreditation of the Customer First standard is very well deserved. Congratulations to all involved."

Assistant Principal, Vic Reid said, "The successful reaccreditation of the College against the tough standards demanded to be a Customer First organisation underlies our commitment to providing customers with an outstanding level of service.  Through the standards, we have developed and maintained a whole organisational approach to how we respond to our customers, and will continue to look for ways of improving what we do."

In commenting on the Colleges achievement in retaining this award Mike Bell, Area Director at Black Country LSC remarked, "Dudley College is to be congratulated on the consistently high level of commitment to meeting the needs of employers and learners that has earned them this deserved reaccreditation as an outstanding example of best customer service practice."