Resetting Your Password

Forgotten your learner password?

If you are an enrolled learner, but need to reset your password, you can do this using Office 365 as long as you set up an authentication method when you activated your account.

Welcome to Office dialogue box

1. Browse to the Office 365 login page www.office.com and select Sign In

Office 365 Sign in screen

2. Select Can't access your account.

Office 365 get back into your account step 2

3. You'll then be prompted to enter your college email address, and the captcha characters. Then click Next.

Office 365 get back into your account step 3

4. Select I've Forgotten My Password

Office 365 get back into your account step 4

5. Depending on which authentication method you chose when you activated your college account (email or phone) you will be prompted for a verification method.

Office 365 get back into your account step 5

7. If you didn’t setup an authentication method when you first activated your account then you will be prompted with this message and need to contact the college to get your password reset.